Terms of service

Terms and Conditions (T&C)

Effective Date: 09/12/2024

Welcome to Color Neon! These Terms and Conditions (hereinafter referred to as "T&C") govern access to and use of our website https://colorneon.com (hereinafter "the Site"), as well as the products and services we offer. By accessing the Site, you agree to comply with and be bound by these T&C. If you do not accept these terms, please do not use our services.

1. Legal Information

1.1 The Site is operated by Color Neon, with its operational headquarters located at 122 Bd Charles de Gaulle, 93380 Pierrefitte-sur-Seine, France.

1.2 While we operate in France, Color Neon is not a legally registered entity in France but is subject to the laws of its country of registration, France.

1.3 These T&C are established in accordance with applicable laws within the European Union and comply with French legislation, as far as it applies to cross-border commercial activities.

2. Definitions

In these T&C:

  • "User" refers to anyone accessing the Site, whether a visitor or a customer.
  • "Product" refers to neon signs, light decorations, and other items offered on the Site.
  • "Service" refers to all features provided by the Site, including product customization.

3. Access to the Site

3.1 Access to the Site is free. However, internet access costs are the responsibility of the User.

3.2 We reserve the right to suspend, modify, or discontinue access to the Site, temporarily or permanently, without notice or compensation.

3.3 The User agrees to use the Site in accordance with these T&C and applicable laws.

4. Orders and Payments

4.1 Customized Products: Orders for customized products are final and cannot be canceled or refunded once confirmed.

4.2 Availability: Products are offered subject to availability. In case of stock shortages, we will inform you promptly and offer an alternative or a refund.

4.3 Price: Prices displayed on the Site include all applicable taxes, unless stated otherwise. Delivery charges are provided at the time of order.

4.4 Payments: Payment is due upon order and can be made by credit card, PayPal, or any other payment method accepted by the Site.

5. Delivery

5.1 We offer worldwide delivery. Estimated delivery times are provided at the time of order and may vary depending on the destination.

5.2 Customs Fees: For deliveries outside the European Union, any customs fees are the responsibility of the User.

5.3 Color Neon disclaims any responsibility for delays due to carriers or customs formalities.

6. Return and Refund Policy

6.1 Customized products are non-exchangeable and non-refundable, except in cases of manufacturing defects.

6.2 Returns must be made within 14 days following receipt, in accordance with our Return Policy.

6.3 Refunds, where applicable, will be issued as store credit.

7. Intellectual Property

7.1 All content on the Site (texts, images, videos, logos, designs) is protected by copyright and intellectual property rights, exclusively owned by Color Neon or its partners.

7.2 Any reproduction, modification, or unauthorized use of this content is strictly prohibited.

8. Limitation of Liability

8.1 Color Neon shall not be liable for any indirect damages, loss of profits, or harm resulting from the use of the Site or Products.

8.2 In the case of a product-related issue, our liability is limited to the purchase amount.

9. Personal Data

9.1 The data collected through the Site is processed in accordance with our Privacy Policy, in compliance with the GDPR (General Data Protection Regulation).

9.2 The User may, at any time, exercise their rights of access, rectification, or deletion of their data by contacting us at Info@colorneon.com.

10. Jurisdiction and Governing Law

10.1 These T&C are governed by the laws of [company's country of registration].

10.2 Any disputes will be submitted to the competent courts according to our legal jurisdiction.

11. Modifications of T&C

We reserve the right to modify these T&C at any time. Modifications will be published on this page and will take effect immediately.

12. Contact

For any questions or claims, please contact us:

  • Email: Info@colorneon.com
  • Phone: +33 0758031097
  • Address: 122 Bd Charles de Gaulle, 93380 Pierrefitte-sur-Seine

This detailed version ensures compliance with applicable laws and reflects the operational reality of your business. Let me know if you’d like further refinements.