Shipping policy
Shipping Policy
Last Updated: 09/12/2024
At Color Neon, we are committed to providing reliable, high-quality shipping services to all our customers. This shipping policy outlines the terms and procedures related to the delivery of products ordered on our website https://colorneon.com. By placing an order on our website, you agree to the terms and conditions outlined in this policy.
1. Free Worldwide Shipping
1.1 All products ordered on our site are eligible for free shipping with no minimum purchase required.
1.2 We deliver directly to your door, no matter where you live, except in remote or hard-to-reach areas.
1.3 Shipping costs are fully covered by Color Neon, except in cases of customs duties or import taxes (see Section 5).
2. Delivery Time
2.1 Standard delivery: We aim to ship all orders within 2 weeks after order confirmation.
2.2 Extended delivery times: Due to logistical factors, product customization, or customs procedures, delivery may take up to 4 to 6 weeks.
2.3 The mentioned delivery times are estimates based on normal conditions and may vary depending on exceptional circumstances, including delays due to weather conditions, strikes, or local restrictions.
2.4 In the event of significant delays, we will inform you as soon as possible and work with our partners to resolve the issue.
3. Order Processing
3.1 Processing time: All orders are processed within 1 to 3 business days after payment confirmation. Customized orders require additional production time before shipment.
3.2 Tracking information: Once your order has been shipped, a tracking number will be sent to you via email. This number will allow you to track your package in real time.
4. Addresses and Shipping Errors
4.1 It is the customer's responsibility to provide a complete and accurate shipping address.
4.2 Color Neon is not responsible for delays or failure of delivery due to incorrect or incomplete information provided by the customer.
4.3 If an order is returned to our warehouse due to an address error, additional charges may apply for reshipping.
5. Customs Duties and Import Taxes
5.1 For international orders, customs duties or local taxes may apply depending on the laws and regulations in the destination country.
5.2 These fees are the responsibility of the customer and must be paid directly to the local authorities.
5.3 Color Neon is not responsible for delays caused by customs procedures.
6. Packaging and Product Protection
6.1 All our products are carefully packaged to ensure their integrity during transit.
6.2 We use recycled and environmentally friendly packaging materials to reduce our ecological footprint.
6.3 If a product arrives damaged, please contact us within 48 hours with visual proof (photos of the item and packaging).
7. Claims Policy
7.1 In the event of a lost or damaged package during transit, we are committed to resolving the situation promptly. Please contact our customer service with the following information:
- Proof of purchase
- Photos or videos showing the damage
- Any documentation received from the carrier (if applicable)
7.2 Once the claim is validated, we offer the following options:
- A free replacement of the damaged product
- Store credit or a full refund, depending on your preference.
8. Return Conditions
8.1 If a return is necessary, please refer to our Return Policy for detailed instructions.
8.2 Return shipping costs are the responsibility of the customer, unless the products are defective or there was an error on our part.
9. Exclusions and Limitations
9.1 Color Neon reserves the right to refuse a claim or refund if the terms of this policy are not met.
9.2 We are not responsible for lost or damaged packages due to inadequate packaging by the customer during a return.
10. Contact
If you have any questions or concerns regarding shipping, please contact us:
- Email: Info@colorneon.com
- Phone: +33 0758031097
- Address: 122 Bd Charles de Gaulle, 93380 Pierrefitte-sur-Seine
This shipping policy is an integral part of our Terms and Conditions of Sale. By using our services, you agree to the terms outlined above.
