Terms of sale

Terms and Conditions of Sale

Effective Date: 09/12/2024

These Terms and Conditions of Sale (hereinafter referred to as "T&Cs") govern the sale of products (hereinafter referred to as "Products") made on the website https://colorneon.com (hereinafter referred to as "the Site") operated by the company Color Neon (hereinafter referred to as "the Seller"). By placing an order on the Site, you accept these T&Cs without reservation.

1. General Information

1.1 Company Details:

  • Company Name: Color Neon
  • Address: 122 Blvd Charles de Gaulle, 93380 Pierrefitte-sur-Seine, France.
  • Contact:

2. Products and Pricing

2.1 Product Information:
The products sold on the Site are described as accurately as possible; however, there may be variations due to the nature of the products, manufacturing methods, or typographical errors. Under no circumstances can these variations be considered as errors on our part.

2.2 Pricing:
The prices displayed on the Site are in EUR (euros) and include the applicable VAT in France. Shipping costs are indicated separately and added to the total order amount during the checkout process. Prices are subject to change without prior notice, but such changes will not affect orders already confirmed.

2.3 Customized Products:
Customized products, made according to the buyer's specifications (e.g., custom neon signs), cannot be returned or refunded, in accordance with Article L.221-28 of the French Consumer Code.

3. Order Process

3.1 Placing an Order:
To place an order, you must add the desired products to your cart and proceed to checkout by following the payment process on the Site. Once your order is confirmed, you will receive a confirmation email containing a summary of the products ordered.

3.2 Order Confirmation:
Order acceptance will be confirmed by an order confirmation email. This email serves as proof of receipt of your order. However, it does not constitute automatic acceptance of the order, which will be validated after checking product availability.

3.3 Product Availability:
All orders are subject to product availability. If a product is out of stock, we reserve the right to cancel the order and inform you as soon as possible. In such cases, a full refund will be processed within a reasonable period.

4. Payment

4.1 Accepted Payment Methods:
We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, etc.)
  • PayPal
  • Apple Pay
  • Bank Transfer (for bulk orders)

4.2 Payment Security:
Payments on the Site are secure through the use of SSL encryption protocols and certified payment gateways. All bank details you provide are processed securely and are never stored by our company.

5. Shipping and Delivery

5.1 Shipping Costs:
Shipping is free for all orders, regardless of destination. However, additional charges may apply depending on the size, weight of the package, or the delivery address.

5.2 Delivery Time:
The standard delivery time is 2 weeks, but it may extend to 4 to 6 weeks for customized products or international deliveries.

5.3 Shipping Responsibility:
We are committed to shipping the products within the specified time. Once the shipment is made, you will receive a tracking number to follow your package's progress. We are not responsible for delivery delays caused by factors beyond our control, such as extreme weather conditions, strikes, or customs issues.

5.4 Customs Duties and Taxes:
All customs duties, import taxes, and other fees are the buyer's responsibility, in accordance with the laws of the destination country.

6. Return and Refund Policy

6.1 Non-Refundable Products:
Customized products are not eligible for return or refund, unless the product is defective or damaged upon receipt.

6.2 Standard Return:
Non-customized products can be returned within 14 days of receipt, provided they are unused, in their original packaging, and in perfect condition. The customer must contact our customer service to initiate the return.

6.3 Defective or Damaged Products:
If a product arrives defective, damaged, or incorrect, the customer must contact our customer service within 10 days of receipt. We may either replace the product or offer a full refund. The return of defective products is at Color Neon's expense.

6.4 Refunds:
Refunds will be processed in the form of store credit within 30 days after the returned products have been received and inspected.

7. Liability and Limitation

7.1 Exclusion of Liability:
Color Neon shall not be held liable for any direct or indirect losses or damages caused by improper use of the products or by unforeseen external events such as force majeure situations.

7.2 Force Majeure:
Color Neon shall not be liable for any failure or delay in performing its obligations due to an unforeseen event beyond its control, such as a natural disaster, armed conflict, or supplier failure.

8. Intellectual Property

8.1 Copyright:
All content on the Site, including images, logos, text, videos, and other materials, is protected by intellectual property laws. Reproduction, distribution, or modification of this content without prior written authorization from Color Neon is prohibited.

9. Applicable Law and Dispute Resolution

9.1 Governing Law:
These T&Cs are governed by French law.

9.2 Dispute Resolution:
In the event of a dispute, the parties agree to attempt to resolve the issue amicably before pursuing any legal action. If an amicable resolution fails, the competent courts of Paris will have exclusive jurisdiction.

By placing an order with Color Neon, you accept these Terms and Conditions of Sale.

If you have any questions regarding these terms or any other aspect of your order, please contact our customer service at Info@colorneon.com.